As rising summer temperatures cause energy demands to increase, criminals exploit fears of losing power and air conditioning by posing as local utility companies.
Scammers place threatening phone calls, phishing emails, or urgent text messages aimed at convincing consumers to supply personal data or to click on unverified links to resolve a past-due balance. Oftentimes these schemes are accompanied by a push to receive instant payment through unconventional payment methods like gift cards, or cryptocurrency.
If you receive an unexpected threat to terminate your service, take an active pause and contact the utility company’s customer service department using the number from your physical bill or the company’s website (don’t search – go directly to the site) to check your account status. Chances are it’s a scam.
Report scams to local law enforcement. For help from AARP, call 1-877-908-3360 or visit the AARP Fraud Watch Network at aarp.org/fraudwatchnetwork.
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