Category: Community Service

Artificial intelligence (AI) is making it even easier for criminals to steal people’s money, and American’s anxiety is rising. Concern is especially high around financial services, where scammers can use deepfake technology — AI-generated audio and video — to impersonate people and hack into bank accounts.

To help tackle the problem, AARP endorsed the Senate’s bipartisan Preventing Deep Fakes Scams Act and a companion bipartisan bill in the House. The bill would establish a dedicated federal task force to examine the positive and negative impacts of AI on the financial services industry.

The panel would include industry representatives, AI experts, and others. It would be charged with examining how criminals use AI in financial scams and how the industry can leverage the technology to better detect fraud and stay ahead of scammers. The bill would also require the task force to explore the use of AI in the financial sector to detect fraud and to work on interagency solutions.

Report scams to local law enforcement. For help from AARP, call 1-877-908-3360 or visit the AARP Fraud Watch Network at aarp.org/fraudwatchnetwork.

Here are three important things to know about fraud right now.

First, most scams today are often run by highly organized international criminal networks, not  individuals acting alone. These mafia-style organizations use stolen money to fund abusive criminal activity around the world, including Southeast Asian fraud compounds that rely on human trafficking, forced labor, and torture. Fighting scams isn’t just about protecting your life savings, it’s also about cutting off funding to these inhumane and violent organizations.

Second, just as you take steps to protect your health or home, you can take steps to safeguard your finances. This means taking actions like blocking unknown callers, using strong and unique passwords for every account, enabling two-factor authentication on your online accounts freezing your credit, checking your credit report regularly, and shredding documents that contain personal information.

Third, if you do fall victim, report the crime, as fraud is notoriously underreported. Reporting isn’t just about helping authorities catch criminals. It also helps expose the true scale of the problem and the need for fraud-fighting resources. The AARP Fraud Watch Network recommends reporting to your local police to create an official record and to the FBI’s Internet Crime Complaint Center at IC3.gov.

Report scams to local law enforcement. For help from AARP, call 1-877-908-3360 or visit the AARP Fraud Watch Network at aarp.org/fraudwatchnetwork.

Following extreme weather events, dubious contractors and outright scammers descend on affected communities, offering quick, cheap fixes. They canvas neighborhoods in search of “work” that they may or may not even attempt to do—often, specifically targeting older homeowners.

Before any disaster, it’s a good idea to call your insurance company to clarify your coverage and ask any questions you might have. Investigate before hiring a contractor and check the vehicle of any contractor who arrives unsolicited for a business name, phone number, and their state contractor license number. You can also look businesses up on the Better Business Bureau (BBB) and other consumer review sites to double check.

Not everyone who shows up after a storm is there to help you rebuild. Take your time, ask questions, and know that you are not alone.

Report scams to local law enforcement. For help from AARP, call 1-877-908-3360 or visit the AARP Fraud Watch Network at aarp.org/fraudwatchnetwork.

Keeping up with the latest scams and all the red flags that warn us of each one is exhausting. Scams constantly evolve, and each comes with its own red flags to remember. But some warning signs apply to a wide range of scams, and recognizing them can help you to react safely.

Most scams come at us with three elements: unexpected contact, a surge of emotion, and a sense of urgency. Together, these elements form a “trigger” for a safe response. Many of us learned as children that if our clothing caught fire (the trigger), our response should be to “stop, drop, and roll.” The safe response for scams is to take an “active pause.” The active pause is a deliberate act that allows us to move away from an emotional response and engage with logic.

With the active pause, we can reflect on what we might know about the situation confronting us. Is this something I have heard about before? Does the scenario make sense? Is there some way I can verify the communication? In the end, the active pause can help us recognize the scam and protect our money and sensitive information.

Know the triggers, know the response: Pause. Reflect. Protect.

Report scams to local law enforcement. For help from AARP, call 1-877-908-3360 or visit the AARP Fraud Watch Network at aarp.org/fraudwatchnetwork.

Most of us appreciate when we can talk to a real person about an issue or concern with a company, and what better way to find customer service than to search for it online? Criminals are well aware of this tendency and take advantage of it. Customer service scams often involve criminals setting up fake web pages and phone numbers to impersonate legitimate businesses. They buy online ads to appear high up in a search list, and answer incoming calls pretending to be friendly customer service agents of a particular company. Perpetrators also send phony text and email messages and post on social media, impersonating customer service for major brands.

The next time you are looking for an organization’s customer service number, log into your account if you have one or find it on a prior statement. If you go online to find it, be sure to type the company web address directly into your browser rather than doing a search.

If you’ve been targeted by a customer service scam, report it to the company involved through contact information on the company’s official website. If you are a victim, report to local police or the FBI’s Internet Crime Complaint Center.

Report scams to local law enforcement. For help from AARP, call 1-877-908-3360 or visit the AARP Fraud Watch Network at aarp.org/fraudwatchnetwork.